--- title: Unpacking the FCA's Vulnerability Guidance Consultation description: In this webinar, the DirectID team will be exploring how lenders and financial institutions can better protect vulnerable customers. image: https://blog.atto.co/hubfs/Webinar%20-%20Header%20-%20January%202021%20-%20Unpacking%20the%20FCAs%20Vulnerability%20Guidance%20Consultation.jpg --- [![5dd3eb0822bee1190149139b\_DirectID-RGB-White-p-500](https://uploads-ssl.webflow.com/5d9c48a81d570753a2de5b92/5dd3eb0822bee1190149139b_DirectID-RGB-White-p-500.png "5dd3eb0822bee1190149139b_DirectID-RGB-White-p-500")](https://directid.theidco.com) - [Solutions](https://www.direct.id/insights) - [Affordability](https://www.direct.id/products/insights-affordability) - [Income verification](https://www.direct.id/products/insights-income-verification) - [Categorisation & classification](https://www.direct.id/products/insights-categorisation-classification) - [Emerging financial distress](https://www.direct.id/products/insights-emerging-financial-distress) - [SME financial health](https://www.direct.id/products/insights-sme-financial-health) - [Bank account verification](https://www.direct.id/use-cases/bank-account-verification) - [Use Cases](https://www.direct.id/use-cases) - [Credit risk decisioning](https://www.direct.id/use-cases#credit-risk-decisioning) - [Risk modelling](https://www.direct.id/use-cases#risk-modelling) - [Origination & onboarding](https://www.direct.id/use-cases#origination-onboarding) - [Portfolio risk management](https://www.direct.id/use-cases#portfolio-risk-management) - [Collections & recoveries](https://www.direct.id/use-cases#collection-recoveries) - [Company](https://www.direct.id/resources) - [About](https://www.direct.id/about) - [Careers](https://www.direct.id/company/careers) - [Contact](https://www.direct.id/about/contact) - [Blog](https://blog.theidco.com/) - [Customer Stories](https://blog.theidco.com/customers) - [Coverage](https://www.direct.id/about/bank-data-coverage) - [Developer Docs](https://docs.direct.id/) - [Book A Demo](https://www.direct.id/demo) # Unpacking the FCA's Vulnerability Guidance Consultation Presented by Liam Thomson [DirectID Webinars](https://blog.atto.co/webinars) [Consumers](https://blog.atto.co/webinars/tag/consumers) [Affordability](https://blog.atto.co/webinars/tag/affordability) [Data](https://blog.atto.co/webinars/tag/data) Last year the Financial Conduct Authority (FCA) issued the ‘Guidance Consultation and feedback statement: Guidance for firms on the fair treatment of vulnerable customers’, an assertive call to financial services to consider the fair treatment of vulnerable customers. The 109-page document looked to change the behaviour of financial services firms and improve the way they identify and engage with customers who fall into the vulnerable category. The call for new technologies throughout illustrates the need for modern practices such as Open Banking. **Watch back the free on demand webinar**, where the DirectID team  dissected the FCA's ‘Guidance Consultation and feedback statement’, **and explored how lenders and financial institutions can better protect vulnerable customers.** In the session we covered: - How financial institutions recognise vulnerable and underbanked customers - Early identification of financial distress - Key challenges faced by lenders - Finding a solution **Watch for Free Below!** If you are having trouble viewing the registration form below, [please click here](https://www.crowdcast.io/e/unpacking-fca-vulnerability-guidance). powered by Crowdcast   *Blog published Jan 13, 2021 - Written by [Liam Thomson](https://blog.atto.co/webinars/author/liam-thomson)* [Consumers](https://blog.atto.co/webinars/tag/consumers) [Affordability](https://blog.atto.co/webinars/tag/affordability) [Data](https://blog.atto.co/webinars/tag/data) ## Related Webinars [View more webinars](https://blog.atto.co/webinars) ## [Affordability and Creditworthiness: The Engine of Real-Time Decision Making](https://blog.atto.co/webinars/affordability-and-creditworthiness-the-engine-of-real-time-decision-making) Liam Thomson We will explore how bank data offers all the data that could be required by a lender including the income streams of an applicant and disposable income. [View this webinar](https://blog.atto.co/webinars/affordability-and-creditworthiness-the-engine-of-real-time-decision-making) ## [Covering the Full Credit Lifecycle: A Story of Bank Data](https://blog.atto.co/webinars/covering-the-full-credit-lifecycle) Liam Thomson In this webinar, we will explore using bank data to help lenders make accurate, timely, and confident decisions at every stage of the credit risk lifecycle [View this webinar](https://blog.atto.co/webinars/covering-the-full-credit-lifecycle) ## [Exclusive First Look: Collections & Recoveries Launch](https://blog.atto.co/webinars/live-webinar-demo-collections-recoveries) Liam Thomson On Thursday 20th August at 2pm BST, DirectID will be presenting the very first demonstration of the new Collections & Recoveries solution. Register here! 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