--- title: "Instigating A Mortgage Revolution: Customer Centric, Technology Enabled & Experience Driven" description: "On Wednesday 22nd April, DirectID co-present the webinar ‘Instigating a mortgage revolution: customer centric, technology enabled & experience driven’" image: https://blog.atto.co/hubfs/webinar_target%20b%20landing%20page.jpg --- [![5dd3eb0822bee1190149139b_DirectID-RGB-White-p-500](https://uploads-ssl.webflow.com/5d9c48a81d570753a2de5b92/5dd3eb0822bee1190149139b_DirectID-RGB-White-p-500.png "5dd3eb0822bee1190149139b_DirectID-RGB-White-p-500")](https://directid.theidco.com) - [Solutions](https://www.direct.id/insights) - [Affordability](https://www.direct.id/products/insights-affordability) - [Income verification](https://www.direct.id/products/insights-income-verification) - [Categorisation & classification](https://www.direct.id/products/insights-categorisation-classification) - [Emerging financial distress](https://www.direct.id/products/insights-emerging-financial-distress) - [SME financial health](https://www.direct.id/products/insights-sme-financial-health) - [Bank account verification](https://www.direct.id/use-cases/bank-account-verification) - [Use Cases](https://www.direct.id/use-cases) - [Credit risk decisioning](https://www.direct.id/use-cases#credit-risk-decisioning) - [Risk modelling](https://www.direct.id/use-cases#risk-modelling) - [Origination & onboarding](https://www.direct.id/use-cases#origination-onboarding) - [Portfolio risk management](https://www.direct.id/use-cases#portfolio-risk-management) - [Collections & recoveries](https://www.direct.id/use-cases#collection-recoveries) - [Company](https://www.direct.id/resources) - [About](https://www.direct.id/about) - [Careers](https://www.direct.id/company/careers) - [Contact](https://www.direct.id/about/contact) - [Blog](https://blog.theidco.com/) - [Customer Stories](https://blog.theidco.com/customers) - [Coverage](https://www.direct.id/about/bank-data-coverage) - [Developer Docs](https://docs.direct.id/) - [Book A Demo](https://www.direct.id/demo) # Instigating A Mortgage Revolution: Customer Centric, Technology Enabled & Experience Driven Presented by Liam Thomson [DirectID Webinars](https://blog.atto.co/webinars) [Lending](https://blog.atto.co/webinars/tag/lending) On Wednesday 22nd April at 2pm (BST), **DirectID co-present a webinar** **with** strategic partner, **Target B**, entitled **‘Instigating a mortgage revolution: customer centric, technology enabled & experience driven’** Through our partnership, we have worked closely with customers, brokers, lenders, underwriters and conveyancers to analyse the end-to-end mortgage journey, outlining the key challenges and frustrations in the market. The mortgage process is rooted in document collation, identity and credit assessment, which has led to consumers describing the journey as ‘cumbersome’ and ‘fragmented’. This process has also proven costly and inefficient for mortgage brokers and lenders. **This webinar will outlay the key success factors to revitalising the mortgage journey, driven by Open Banking technology and customer experience.** Covering: - Key Challenges facing the mortgage industry - Creating an experience-driven seamless CRM strategy - Using Open Banking technology to improve customer experience, increase retention and enhance operational efficiency - A demonstration of Target B’s Mortgage Hub powered by DirectID - The future of the UK mortgage industry If you are having trouble viewing the registration form below, [please click here.](https://www.crowdcast.io/e/instigating-a-mortgage-revolution)   *Blog published Apr 09, 2020 - Written by [Liam Thomson](https://blog.atto.co/webinars/author/liam-thomson)* [Lending](https://blog.atto.co/webinars/tag/lending) ## Related Webinars [View more webinars](https://blog.atto.co/webinars) ## [Redefining Credit Risk: Insights for Lenders](https://blog.atto.co/webinars/redefining-credit-risk-insights-for-lenders) Liam Thomson Join the demo of our award-winning credit risk insights platform. We'll be dissecting the relevant use cases and showcasing its unrivalled capabilities. [View this webinar](https://blog.atto.co/webinars/redefining-credit-risk-insights-for-lenders) ## [Validating Assumptions on the use of Open Banking Data](https://blog.atto.co/webinars/validating-assumptions-on-the-use-of-open-banking-data) Liam Thomson Join an interactive discussion with credit union executives hosted by James Varga, CEO of DirectID and Constant AI President, Carissa Robb. [View this webinar](https://blog.atto.co/webinars/validating-assumptions-on-the-use-of-open-banking-data) ## [Covering the Full Credit Lifecycle: A Story of Bank Data](https://blog.atto.co/webinars/covering-the-full-credit-lifecycle) Liam Thomson In this webinar, we will explore using bank data to help lenders make accurate, timely, and confident decisions at every stage of the credit risk lifecycle [View this webinar](https://blog.atto.co/webinars/covering-the-full-credit-lifecycle) # Subscribe to our blog Subscribe today and we'll keep you up to date with the latest FinTech blogs, product updates, customers stories and news headlines. [![atto_logo_black-1](https://blog.atto.co/hs-fs/hubfs/atto_logo_black-1.png?width=100&height=38&name=atto_logo_black-1.png "atto_logo_black-1")](https://www.atto.co) [Platform](https://directid.theidco.com/our-platform) [Connect](https://directid.theidco.com/our-platform/connect) [Data API](https://directid.theidco.com/our-platform/data-api) [Bank Account Verification](https://directid.theidco.com/our-platform/bank-account-verification) [Dashboard](https://directid.theidco.com/our-platform/dashboard) [Insights](https://directid.theidco.com/our-insights) [Affordability Engine](https://directid.theidco.com/our-insights/affordability-engine) [Categorisation Engine](https://directid.theidco.com/our-insights/categorisation-engine) [Classification Engine](https://directid.theidco.com/our-insights/classification-engine) [Income Verification Engine](https://directid.theidco.com/our-insights/income-verification-engine) [Emerging Financial Distress](https://directid.theidco.com/our-insights/emerging-financial-distress-engine) [**Resources**](https://directid.theidco.com/resources) [Bank Data Coverage](https://directid.theidco.com/resources/bank-data-coverage) [Knowledge Base](https://support.direct.id/) [Frequently Asked Questions](https://directid.theidco.com/resources/frequently-asked-questions) [Brand Guidelines](https://directid.theidco.com/resources/brand-guidelines) [Webinars](https://blog.theidco.com/webinars) [Blogs](https://blog.theidco.com/) [**Company**](https://directid.theidco.com/company) [About](https://directid.theidco.com/company/about) [Our Team](https://directid.theidco.com/company/team) [Careers](https://directid.theidco.com/company/careers) [Latest News](https://blog.theidco.com/news) [Contact](https://directid.theidco.com/company/contact) [Twitter](https://twitter.com/_directid)    [Linkedin](https://linkedin.com/company/directid)    [Youtube](https://www.youtube.com/channel/UChhvWEBUv_w3e7BOXouki8g) All Rights Reserved © 2025 The IDCO. Ltd • [Policies](https://www.atto.co/policies) Company registered in Scotland [SC400459](https://beta.companieshouse.gov.uk/company/SC400459) • Atto is brought to you by The ID Co., a registered Account Information Service Provider by the FCA • AISP registration number [798579](https://register.fca.org.uk/ShPo_FirmDetailsPage?id=0010X000046GUvIQAW) • We're committed to protecting your data, our ICO number is [ZA384596](https://ico.org.uk/)